Project Management / Operations Analyst:

A goal oriented business professional with a 12 years of success in managing complex operations and achieving company objectives.  Keen ability to analyze existing strategies, policies, and procedures, then create and execute improved business methodologies.  Skilled in managing and coordinating cross functional teams with a pragmatic approach that gets results.  Detailed and organized while never losing sight of the big picture.  Collaborative, adaptable, approachable, and principled, an analyst that enjoys working with people.

Areas of Excellence:

·   Business and Operations Analysis

·   Process Improvement

·   Contract Coordination

·   Negotiating for win/win results

·   Lean Project Coordination

·   Budgeting and Fiscal Management

·   Personnel Management / Team Building

·   I.T. Migrations and Testing

·   Root Cause Analysis

·   Disaster Response Planning

Experience Summary:

·   6 years Management / Leadership. Responsible for 9 infrastructure engineers.  Set standards and formats used in the master database to insure consistency and scalability.  Chaired regular Functional Review meetings to disseminate highly technical process documentation and review procedures with stakeholders throughout the company, as well as upper management.  Coordinated several large scale database migrations working closely with I.T. to combine data from company’s we’d purchased into our own operating support system.  Contract coordination and monitoring of large customer orders.

·   12 years I.T. Research and Analysis.  Created test scripts, fallout reports, and performed mock migrations with I.T. to insure that the actual migration ran as smoothly as possible with minimal post migration clean-up.  Worked closely with I.T. to create SQL reports of our network inventory and system capacity for further review in Excel.  Developed reports on department metrics and reported productivity using SharePoint as a system administrator.

·   12 years Project / Program Coordination.  Project coordination of network improvement initiatives and I.T. migrations using LEAN and Agile principles of project management, creating reports using Excel and Visio diagrams to maximize return on investment of equipment and systems.  Chaired projects on cost savings initiatives, process improvement, and customer orders.

·   12 years Business Analysis.  Making sure that everyone understands how the technical details of what you do on a daily basis translates into the goals of an organization was a key aspect of being manager at Integra for 6 years.  By using individual and department metrics to measure and compare specific details of our output against the company goals we were able to channel our efforts to achieve the greatest benefit for the company.  The most common business need at Integra associated with managing the database, was the request to reduce turn-around time of our designs.  By making sure that everyone had the latest training and streamlining our process through the use of SLA’s we were able to greatly increase efficiency.  In addition, I regularly chaired cross departmental meetings call “Functional Reviews” to discuss highly technical new processes to the company and solicit feedback.

Professional Experience:

NORTH SKY COMMUNICATIONS, Vancouver, WA

Aerial and underground construction of fiber optic cable networks and splicing services.

Project Administrator                                                                                                10/2014 – 9/2015

Providing as-built designs and project tracking of aerial and underground cable construction including information on Make-Ready, HOA’s (Height of Attachment), Fiber Sequentials, Strand, Bore Logs, and Splicing data in a PDF format using Bluebeam Revu software. 

INTEGRA TELECOM, Portland, OR                        

A telecommunications service provider for businesses in the Western United States.

Manager of Network Topology                                                                                   12/2006 – 9/2012

Responsible for the integrity of the company’s OSS (Operating Support System) known as MSS (MetaSolv Solutions, an Oracle product) and supervision of 9 infrastructure engineers who represented the configuration of the equipment and fiber optic network in the company’s database for the provisioning of customers and inventory management.  Strategic planning, Project Management.

·   Broad ranging business analysis experience of communications equipment and systems, and LEAN project management.  Maintained metrics using SQL reports, Excel, and SharePoint as a department administrator.  Managed I.T. migrations and testing in MetaSolv Solutions.

·   Lead efforts on disaster response planning, risk assessment, and eliminating single points of failure in the network.  Created Visio diagrams and PowerPoint presentations of network.

·   Reduced average turn-around time of Engineering Service Orders from 22 days down to 5 by chairing meetings and serving as a cross functional leader with stakeholders on process improvement.  Through Root Cause Analysis we established SLA’s between departments and greatly improved workflow efficiency.

·   Cultivated an environment of team work and through new processes created a culture of accountability which motivated engineers to be their best.  Hired and trained staff, performed annual reviews, determined raises, and developed clear career paths for professional growth, as well as providing discipline and termination when appropriate.

ELECTRIC LIGHTWAVE, INC., Vancouver, WA     

Acquired by Integra Telecom in 2006

Network Optimization Engineer                                                                               12/1999 – 12/2006

Project coordination of circuit grooming initiatives to achieve maximum network efficiency and cost effectiveness.  Responsible for all interstate leased longhaul circuit procurement and contract negotiations in the US.  Proficient with MS Office Suite for reporting using Word, Excel, Visio, and PowerPoint.

·   Responsible for procurement, selection, and contract management of leased long-haul services for the backbone on the National Data Network used by ELI and Frontier Communications.

·   Provided monitoring, analysis, and support of FCC regulations associated with our use of Unbundled Network Elements at various serving wire centers throughout the bell system.

·   Worked on longhaul fiber sales to Bonneville Power Administration between Portland and Seattle and monitored terms of associated contracts.

·   Designed and maintained performance metrics associated with network inventory.

Education:

B.S. in Business Administration / Finance

Central Washington University, Ellensburg, WA

Certificate – Project Management, Portland State University CEPE, Portland, OR

Certificate – Negotiation Skills, Clark College / WSUV

Certificate – LEAD (leadership skills), Frontier Communications

Certificate – Fiber Optic Design, Installation, & Maintenance, The Light Brigade

Software Skills:

Proficient in Excel, Word, PowerPoint, Outlook, Gmail, Messenger, SharePoint, Visio, MS Project, MetaSolv Solutions (MSS), OSP Insight, Bluebeam Revu.